坐著答話 試委嘆準公僕態度 - 公職
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By Queena
at 2011-05-16T18:01
at 2011-05-16T18:01
Table of Contents
大家會不會反應過度阿
這只是基本的禮貌問題而已
請問大家有在業界的工作經驗嗎?
看到經理或副總,甚至是貴賓,站起來說話是最基本的吧!(對方站著的時候)
這應該不是官僚,只是表現出來尊重對方,這是進退應對的基本道理吧!
對任何人都一樣
你主動尊重對方,對方就會尊重你
這樣的態度應該不會少塊肉吧!
再者,各位有在服務業工作過嗎?
舉個例子來說
今天在櫃檯面對客戶,對方站著,你坐著,桌上還放著飲料
當各位主張自我的權益和尊嚴時
是否有考慮過對方的觀感
是否有表現出服務的專業,專業並不只是在對規定的瞭解
難道一般民眾不是服務對象嗎?
為什麼五星級飯店的服務可以讓大家佩服
不過度解釋,我覺得這樣的訓練和要求對公務員還漫正面的
難道大家認為民眾對公務員觀感差是民眾自己幻想出來的嗎?
不曉得各位有沒有用民眾身分去其他機關辦事情,氣到想投訴承辦人員
我想要讓民眾尊重之前,先要求自己吧!
我以前當學生,也認為這太迂腐
直到我實際上台講課,當主管後
我才發現這種人際互動的東西再重要不過了
※ 引述《RalphLaurenn (發呆!)》之銘言:
: 前文恕刪 這個我真的不意外
: 我也被某局長當大家的面說我頭髮太長 我沒染髮也沒燙
: 從國高大學研所 就順順的那種髮型 也沒被其他老師講過
: 大概像周董那種長度吧 ...結果局長走之後 大家都覺得管頭髮這種事情有夠無聊
: 又不是訓導主任 聽說他還會點窗簾一邊有拉 一邊沒拉 要對稱呢 ...
: 一些高官 腦袋都不知道裝什麼 很古板
: ※ 引述《oryza (綠光)》之銘言:
: : 不是在戰省籍..但好像大陸那些帶過來的傳統.
: : 若是受美式教育的較開放.
: : 以下是個人看法..
: : 38年之後來的似乎很吃這種輩份之類的..倚老賣老的成份很重.
: : 官僚氣息太重..
: : 像是地方只要把農會,村長代表 幾個重點人物花錢搞定.就能控制整個鄉.
: : 權貴得以世襲..
: : 從大陸過來的也是有好的.但都被邊緣化了.反而一些官官相護的權貴近親繁殖...
: : 軍警系統.甚至公務體系都是..一堆外來的權貴官官相護..再來個甲等特考吧.
--
這只是基本的禮貌問題而已
請問大家有在業界的工作經驗嗎?
看到經理或副總,甚至是貴賓,站起來說話是最基本的吧!(對方站著的時候)
這應該不是官僚,只是表現出來尊重對方,這是進退應對的基本道理吧!
對任何人都一樣
你主動尊重對方,對方就會尊重你
這樣的態度應該不會少塊肉吧!
再者,各位有在服務業工作過嗎?
舉個例子來說
今天在櫃檯面對客戶,對方站著,你坐著,桌上還放著飲料
當各位主張自我的權益和尊嚴時
是否有考慮過對方的觀感
是否有表現出服務的專業,專業並不只是在對規定的瞭解
難道一般民眾不是服務對象嗎?
為什麼五星級飯店的服務可以讓大家佩服
不過度解釋,我覺得這樣的訓練和要求對公務員還漫正面的
難道大家認為民眾對公務員觀感差是民眾自己幻想出來的嗎?
不曉得各位有沒有用民眾身分去其他機關辦事情,氣到想投訴承辦人員
我想要讓民眾尊重之前,先要求自己吧!
我以前當學生,也認為這太迂腐
直到我實際上台講課,當主管後
我才發現這種人際互動的東西再重要不過了
※ 引述《RalphLaurenn (發呆!)》之銘言:
: 前文恕刪 這個我真的不意外
: 我也被某局長當大家的面說我頭髮太長 我沒染髮也沒燙
: 從國高大學研所 就順順的那種髮型 也沒被其他老師講過
: 大概像周董那種長度吧 ...結果局長走之後 大家都覺得管頭髮這種事情有夠無聊
: 又不是訓導主任 聽說他還會點窗簾一邊有拉 一邊沒拉 要對稱呢 ...
: 一些高官 腦袋都不知道裝什麼 很古板
: ※ 引述《oryza (綠光)》之銘言:
: : 不是在戰省籍..但好像大陸那些帶過來的傳統.
: : 若是受美式教育的較開放.
: : 以下是個人看法..
: : 38年之後來的似乎很吃這種輩份之類的..倚老賣老的成份很重.
: : 官僚氣息太重..
: : 像是地方只要把農會,村長代表 幾個重點人物花錢搞定.就能控制整個鄉.
: : 權貴得以世襲..
: : 從大陸過來的也是有好的.但都被邊緣化了.反而一些官官相護的權貴近親繁殖...
: : 軍警系統.甚至公務體系都是..一堆外來的權貴官官相護..再來個甲等特考吧.
--
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